At Xavier Pens, we aim to ensure customer satisfaction with every purchase. If you receive a defective or incorrect item, we’re here to help.

1. Eligibility for Returns

  • Returns are only accepted for defective or wrongly delivered items.

  • Items must be unused, in original condition, and in their original packaging.

  • A return request must be submitted within 7 days of receiving the order.

2. How to Request a Return
To initiate a return, please email us at [email protected] with the subject line “Return Request” and include:

  • Your order number

  • Description of the issue

  • Photo evidence of the defect or incorrect item

Our team will respond within 2 business days with instructions.

3. Return Approval & Pickup
Once your return is approved, a pickup will be scheduled if applicable. The product must be ready for pickup in the original condition.

4. Refunds

  • Refunds are issued only after we receive and inspect the returned item.

  • As we operate Cash on Delivery (COD) only, refunds will not be processed to cards or online wallets.

5. Non-Returnable Items
Items damaged due to misuse, wear and tear, or any reason not related to our error are not eligible for return or refund.